Our standard processing + shipping time is 6–15 days.
-Order processing:1–3 business days to confirm payment, pick, and pack.
-Transit time:6–15 business days depending on your location and the carrier’s route.
-Order tracking:As soon as your parcel ships, we’ll email you a tracking number so you can follow the delivery in real time.
-Address changes:Need to update the address? Email support@heravies.com before the parcel is handed to the carrier.
-Shipping fees:Clearly shown at checkout based on destination and weight.
-Heads-up:High-volume periods (holidays), severe weather, or remote delivery areas can extend transit by 1–2 business days.

The fastest way is to use the Contact form at the bottom of this page or email us at support@heravies.com.
To help us assist you quickly, please include:
- Your order number(#…)

- Full name and phone number

- A brief description of your request (e.g., “wrong item received,” “tracking hasn’t updated,” etc.)
We aim to reply within 24–48 business hours. If you don’t see our reply, please check your spam/junk folder.

Return window: Request a return within 30 days of delivery (based on tracking).
Eligibility: Items should be unused, in original packaging, with all accessories/gifts included.
Damaged, defective, or incorrect items: Email photos or a short video showing the issue to support@heravies.com and we’ll make it right.
Who pays return shipping?If the issue is ours (manufacturing defect, carrier damage, wrong item): Minivahome covers return/exchange shipping.If it’s a change of mind: You may be responsible for return postage.
How refunds are processed:Email support@heravies.com with subject “Return/Refund – #OrderNumber” and tell us what went wrong.We’ll confirm the return instructions and address.Once the item arrives and passes inspection, we’ll issue a refund to your original payment method. Banks typically take 3–10 business days to post the credit.
Exclusions: For hygiene and safety, certain items may be non‑returnable once opened (see the product page for any item‑specific notes).
For full details, please see our Return & Refund Policy page or email support@heravies.com.

You can cancel within 12 hours of placing your order—just email support@heravies.com with the subject “Cancel – #OrderNumber.”

If your order has already shipped, we’re unable to cancel it, but you can refuse delivery or initiate a return after it arrives following our policy above.